Monday, August 12, 2013

Rant about email subscriptions

Dear company:

It's not you, it's me. Okay, technically, it's my spouse, but anyway, I have to leave you.  I don't want to, I'd like to change, but you aren't making it possible. You won't adapt, you won't meet me halfway, so I have to walk away.

I'm in email update Hades right now. My husband decided we are going to change web service providers, which is necessitating a change in email address. I've had that email address for a long time, it's tied to my business, it's a part of my communications platform, and shortly, poof, it will be gone. And the transition is becoming a giant pain in the server.

Hey, companies, it's 2013. You have Facebook and Twitter and Linked In and RSS and Pinterest and blogs and e-communications and you want me to subscribe to get all the latest updates and coupons and deals and why do you make it so freaking complicated to KEEP doing that?

If I had a dollar for every time the last few days that I have had to unsubscribe and resubscribe rather than just update my email, I could take my family out to dinner, and I'm not talking McDonalds. We're getting into Red Lobster territory, here. Many blogs, companies and other places now have an "update preferences" option on their e-communications. Make it easy for me to stay with you, why don't you? Every time I have unsubscribe and turn around a second later and resubscribe, somewhere, a computer chip cries. It CAN'T be that complicated to add the feature-other companies have managed just fine.

A couple of companies insisted that I couldn't just update, I had to start over with a new profile. I quit those companies. If they are that hinky about an email, what would their return policy or defective merchandise policy be like?  I grudgingly subscribed to one retailer because, although it's beyond me why, my 8 year old daughter adores their over priced, oversexed $50 for a pair of jeans with rips and holes in them clothing, and I was hoping for a coupon or discount once in a while. According to the chirpy little customer service rep at the end of an email, I had to set up a whole new profile to update my email because they "didn't have the functionality to just update."  Seriously? SERIOUSLY?  Nope, I don't think so. Just take me off the list.

I have a quizillion things tied to my current email address. It's a sign on, a communications channel, a way for clients and editors and friends and colleagues to reach me...and I'm trying to remember all of them and update them. I also have listserves and newsletters and blogs and a bunch of other things that I receive email from. I know I won't capture all the changes, but hopefully I'll hit the important ones. I have every loyalty card known to creation...but don't push me.

So, really, it IS you, company. Get with the program, use the freaking technology or I'll move on. Don't make it harder than it has to be to stay in touch with you, because frankly, this whole process is making me cranky and my kid found and disposed of my candy stash and I don't plan on restocking until the kid is back in school.

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